{"id":3,"date":"2025-09-27T02:01:51","date_gmt":"2025-09-27T02:01:51","guid":{"rendered":"https:\/\/demo.arturproperties.com\/iPairGadgets\/?page_id=3"},"modified":"2025-10-23T20:22:39","modified_gmt":"2025-10-23T20:22:39","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/dev.urgentitsolutions.com\/Koko\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Terms and Conditions & Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to our doorstep phone repair service. Please read these Terms and Conditions and Privacy Policy carefully before booking a repair with us. By using our services, you agree to the following terms and how we handle your personal data.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Booking & Deposit<\/strong><\/span><\/p>

  • A \u00a325 deposit is required to secure your booking. This deposit is deducted from the total repair cost when the repair is successfully completed.<\/li>
  • The deposit confirms your appointment and covers technician travel, time, and preparation.<\/li>
  • Deposits must be paid via online payment link or bank transfer at time of booking.<\/li><\/ul>

    Cancellations & Rescheduling<\/strong><\/span><\/p>

    • You may reschedule your appointment with at least 24 hours\u2019 notice without losing your deposit.
      Cancellations made with less than 24 hours\u2019 notice or no-shows will result in the deposit being forfeited.<\/li>
    • If we need to reschedule due to vehicle, stock, or safety issues, we will offer a new appointment or refund your deposit if a new date cannot be agreed.<\/li><\/ul>

      Payment Terms<\/strong><\/span><\/p>

      • The remaining balance must be paid immediately after the repair is completed and before our technician leaves.<\/li><\/ul>

        We accept:<\/p>

        • Bank transfer<\/li>
        • Card payment via our on-site card machine<\/li>
        • Failure to pay will result in debt recovery action being taken.<\/li><\/ul>

          Unrepairable Devices \/ No-Fix Situations<\/strong><\/span><\/p>

          • If a repair cannot be completed due to internal or pre-existing faults (such as severe motherboard or liquid damage), the \u00a325 deposit will be retained as a call-out\/diagnostic fee.<\/li>
          • If you choose not to proceed with the repair after diagnosis or once disassembly has begun, the deposit will still be retained.<\/li>
          • If we are unable to proceed due to our own limitations (e.g. unavailable or incorrect parts), the deposit will be refunded or transferred to a new appointment.<\/li><\/ul>

            Device Inspection & Risks<\/strong><\/span><\/p>

            • We will assess the device before repair and advise of any risks.<\/li>
            • We are not responsible for existing issues that may worsen during repair (e.g., weak batteries, damaged Face ID\/Touch ID, underlying board issues).<\/li>
            • Water resistance and manufacturer seals may be affected by repairs.<\/li><\/ul>

              Warranty (3 Months)<\/strong><\/span><\/p>

              • All completed repairs include a 3-month warranty, covering only the replaced part(s) and workmanship.<\/li><\/ul>

                The warranty does not cover:<\/p>

                • Physical or accidental damage after repair<\/li>
                • Liquid damage<\/li>
                • Issues caused by third-party tampering after our repair<\/li>
                • Motherboard faults or unrelated software\/hardware issues<\/li>
                • Proof of repair is required for warranty claims.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                  Service Area and Call-Out Fees<\/strong><\/span><\/p>

                  • We provide free call-outs within London and a 15-mile radius from London.<\/li>
                  • For locations beyond the 15-mile radius, a small and fair call-out fee will apply based on the distance. We will confirm the exact fee with you before booking.<\/li>
                  • We reserve the right to decline service to areas outside our operational zone.<\/li><\/ul>

                    Repairs and Parts<\/strong><\/span><\/p>

                    • We use high-quality replacement parts sourced from trusted suppliers to ensure your device performs reliably.<\/li>
                    • Genuine manufacturer parts (e.g., Apple, Samsung) are available upon request, which may incur additional cost. Please specify if you require genuine parts when booking.<\/li>
                    • We cannot guarantee compatibility or availability of parts for all modelsin such cases, we will inform you prior to repair.<\/li><\/ul>

                      Booking and Service<\/strong><\/span><\/p>

                      • Repairs are carried out on-site at your chosen location (home, office, etc.) using our fully equipped mobile repair van.<\/li>
                      • Most common repairs take approximately 30 minutes.<\/li>
                      • If your device requires advanced repair beyond what can be done on-site, we will discuss further options with you, including taking the device to our secure workshop with your consent.<\/li><\/ul>

                        \u00a0Pricing and Payment<\/strong><\/span><\/p>

                        • All prices are clearly listed on our website. Please request a quote if your repair or model is not listed.<\/li>
                        • The agreed price covers labour, parts, and call-out fees (if applicable).<\/li>
                        • We accept cash, major debit\/credit cards, Apple Pay, Google Pay, and bank transfers.<\/li>
                        • Payment is due upon completion of the repair unless otherwise agreed.<\/li><\/ul>

                          Warranty<\/strong><\/span><\/p>

                          • All repairs come with a 3-month warranty covering both parts and labour unless otherwise stated.<\/li>
                          • Warranty does not cover physical damage, water damage, or faults caused by misuse after the repair.<\/li><\/ul>

                            Customer Responsibilities<\/strong><\/span><\/p>

                            • Please back up your data before repair, as we are not responsible for data loss.<\/li>
                            • Provide accurate information about the device and its issues to help us diagnose and fix it efficiently.<\/li>
                            • Ensure safe access and a suitable workspace for our technician to carry out the repair.<\/li><\/ul>

                              Liability<\/strong><\/span><\/p>

                              • While we take every precaution to perform repairs safely and professionally, we cannot be held liable for any loss or damage beyond the scope of the repair service.<\/li>
                              • In cases where the device is beyond repair, we will inform you promptly.<\/li><\/ul>

                                Cancellation and Rescheduling<\/strong><\/span><\/p>

                                • Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.<\/li>
                                • Late cancellations or no-shows may incur a cancellation fee.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                                  Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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                                  Data & Privacy<\/strong><\/span><\/p>

                                  • Customers must back up all data before repair.<\/li>
                                  • We accept no liability for loss of data, files, apps or settings.<\/li>
                                  • Customer information is handled in accordance with GDPR regulations.<\/li><\/ul>

                                    Customer Responsibilities<\/strong><\/span><\/p>

                                    • Customers agree to:<\/li>
                                    • Provide accurate device information<\/li>
                                    • Be present during the appointment at the agreed time\/location<\/li>
                                    • Provide parking if possible for the technician<\/li>
                                    • Pay the remaining balance upon completion of the repair<\/li><\/ul>

                                      Limitation of Liability<\/strong><\/span><\/p>

                                      • We are not liable for:<\/li>
                                      • Loss of data or accessories<\/li>
                                      • Further faults not related to the replaced component<\/li>
                                      • Consequential or indirect damages<\/li>
                                      • Loss of manufacturer warranty following repair<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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                                        Information We Collect<\/strong><\/span><\/p>

                                        • Personal details: Name, address, phone number, email, and any other information you provide when booking a repair.<\/li>
                                        • Device information: Make, model, serial number, and details about the repair needed.<\/li>
                                        • Payment information: Details required to process your payment securely.<\/li><\/ul>

                                          How We Use Your Information<\/span><\/strong><\/p>

                                          • To process your booking and provide the repair service.<\/li>
                                          • To communicate with you about your appointment, repair status, or any changes.<\/li>
                                          • To send you updates, promotional offers, or service information if you opt-in.<\/li>
                                          • To comply with legal obligations.<\/li><\/ul>

                                            Data Protection<\/strong><\/span><\/p>

                                            • We use industry-standard security measures to protect your personal information from unauthorized access or disclosure.<\/li>
                                            • Your data is stored securely and only accessible by authorized staff involved in delivering the service.<\/li><\/ul>

                                              Sharing Your Information<\/strong><\/span><\/p>

                                              • We do not sell or share your personal data with third parties for marketing purposes.<\/li>
                                              • We may disclose your information if required by law or to protect our legal rights.<\/li><\/ul>

                                                Your Rights<\/strong><\/span><\/p>

                                                • You have the right to access, correct, or delete your personal data held by us.<\/li>
                                                • You can opt-out of marketing communications at any time by contacting us.<\/li>
                                                • For any data privacy concerns or requests, please get in touch via our contact details.<\/li><\/ul>

                                                  Cookies and Tracking<\/strong><\/span><\/p>

                                                  • Our website may use cookies to enhance your user experience and collect anonymous usage data.<\/li>
                                                  • Cookies do not contain personal information and can be disabled in your browser settings if you prefer.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                                                    Terms and Conditions & Privacy Policy Welcome to our doorstep phone repair service. Please read these Terms and Conditions and Privacy Policy carefully before booking a [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":64,"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":2817,"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/pages\/3\/revisions\/2817"}],"wp:attachment":[{"href":"https:\/\/dev.urgentitsolutions.com\/Koko\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}